How to Get 5-Star Reviews Every Time - Complete Provider Guide

Your star rating is the single most important factor in winning more jobs on Zipply. Here's how top-rated providers keep strong ratings consistently.

Before the Job

• Confirm details: Message the client to confirm address, timing, and scope of work
• Arrive early: Plan to arrive 5-10 minutes before the scheduled time
• Bring everything: Double-check you have all equipment and supplies

During the Job

• Take before photos: Document the starting condition
• Communicate issues: If something unexpected comes up, message the client before proceeding
• Go above expectations: Do one small extra thing — it pays off in reviews
• Take after photos: Document your completed work

After the Job

• Ask for inspection: "Could you take a look and make sure everything meets your expectations?"
• Request a review: "If you're happy with the work, a 5-star review on the app would really help my business."
• Follow up if needed: Some clients forget — a gentle reminder via app message is fine.

How to Handle Negative Reviews

If you receive a negative review, respond professionally and factually. Future clients read your response as much as the review itself. Apologize, explain what happened briefly, and show that you care about doing better.

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